Return Policy

 Any item(s) purchased from CBD Online Xpress must be returned within 14 days of the date of purchase/sale.  All item(s) must be unopened and returned at the purchasers expense to receive a full refund and/or exchange (of equal purchase dollar amount).  

CBD Online Xpress will only accept returns and refunds from purchases made on  CBD Online Xpress cannot facilitate returns for a purchase made in another store.

Please also note that we do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept returns on any opened or used products. Please note the customer is responsible for return shipping costs.


Return Process:

  1. Email ASAP to alert us that you would like to return your unopened product within the 14-day time limit. A CBD Online Xpress representative will confirm the return shipping address.
  2. Once you have shipped your return product, please email the tracking number to so we can track its arrival.
  3. When we receive your return, we will issue a refund and email you a confirmation. Please allow 7-10 days for the refund amount to post.


It is important to us that our customers are completely happy with their purchase from  Please feel free to reach out to us at and we would be happy to assist.